埃里溫亞歷山大豪華精選酒店-住客評論

Guest（商務旅客） 2026-02-01
Отличное место , чисто , комфортно, приятный и услужливый персонал! Вкусная кухня. Рекомендую!
酒店回復：
Dear Valued Guest. Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed your stay, food, and the service provided by our team. We truly appreciate your recommendation and hope to welcome you back again soon.Sincerely yours in service, Hayk HambardzumyanGuest Relation Coordinator
Guest（其他） 2025-12-01
Amazing services with very attentive staff! Comfy rooms. Very touching HK staff Anahit and others, they even delivering hot tea with chocolate every evening to the room - superb! Food so tasty, fresh and delicious! Special thanks to Mary, Sona and Narine for all efforts and arrangements of our team stay! Very welcoming and customer oriented Luiza at reception who made my check in so smooth and fast! Rooms division Levon, Narek at reception, Lusine. Italiano restaurant; Lilith very attentive, Narine, Viktoria and Anatoliy with Mikael and all ladies with Chefs. Lina at Gabriel's bar are very attentive and welcoming! F&B Supervisor Tigran are true star and very supportive. Thank you all! Wishing you all success and prosperity, till we meet again!
Guest（獨自旅游） 2025-12-01
Выбранный в бронировании номер не предоставили. Хоть и было оплачено. Разместили в номере категорией ниже, без компенсации!!
Guest（Family） 2025-10-01
The Alexander, Yerevan An unforgettable experience where every detail is tailored with care. From the moment you arrive, you’re welcomed with outstanding personalized service. A hand-picked team of true professionals, led by the incredible General Manager, Lasaro Ryumin, ensures that every guest feels valued and at home. Special thanks to the amazing staff who made the stay extra memorable: Narine – Waitress Nare – Waitress Siran – Waitress Karen – Waiter Lilit – Supervisor Elen – Hostess Rouzan – Cook Arman – Cook Michelle – Waitress Grateful for such warmth, elegance, and world-class hospitality in the heart of Yerevan.
酒店回復：
Dear Mlalik, Thank you so much for your heartfelt words and thoughtful recognition! It brings us immense joy to know that your experience was unforgettable and that our team made you feel truly at home. We’re incredibly proud of Lasaro Ryumin and our dedicated staff – Narine, Nare, Siran, Karen, Lilit, Elen, Rouzan, Arman, and Michelle – for delivering the personalized service and warmth that define our hospitality. Your appreciation means the world to us, and we can’t wait to welcome you back to Yerevan soon! With Best Regards, Guest Relation Coordinator Hayk Hambardzumyan
Guest（商務旅客） 2025-10-01
The Alexander is the quintessence of luxurious hospitality in Yerevan. Located in the very center of the city, close to the major attractions such as museums, shops and Vernissage market, the hotel represents the best choice if you are in search for an excellent stay. Bed is comfortable and room is well separated from the bathroom and changing room. Fresh fruit and water are always ready for guest as well as a very carefull attention to the cleaning of the room. Breakfast is serverd in the Italian restaurant located on the 12th floor of the hotel. Fresh, with a chef ready to accomplish every desire, a tasteful solution to start the day. The room service was not such a good experience. Staff is kind and attentive to the guest necessties. A truely enjoyable experience even if missing of some local authenticity. The hotel could be in every city in the world
酒店回復：
Dear Massimiliano, Thank you very much for taking the time to share your thoughtful review of your recent stay at The Alexander, a Luxury Collection Hotel, Yerevan. We are delighted to learn that you appreciated our central location, the comfort of your room, and the attention to cleanliness and detail provided by our housekeeping team. It is also wonderful to hear that you enjoyed our breakfast experience at Gabriel’s Bar & Lounge, and that our staff made you feel welcome and well cared for. At the same time, we sincerely regret that your room service experience did not meet your expectations. Please rest assured that your feedback has been shared with our Food & Beverage team so we can ensure improvements in both service and quality consistency. We also appreciate your note regarding local authenticity. While our brand embodies a refined international style, we continuously strive to integrate more elements of Armenian culture and hospitality into our guest experience — from cuisine to design and curated local touches. Your comments are truly valuable in guiding these efforts. It was a pleasure to have you with us, and we hope to welcome you back soon for an even more memorable stay in Yerevan. With Best Regards, Hayk Hambardzumyan, Guest Relations Team
Guest（家庭旅游） 2025-09-01
I’ve been to multiple 5 star hotels all across the globe. The service at The Alexander is the best I’ve ever experienced. Rooms are modern, clean, and tastefully decorated. Just an overall positive experience from the moment you walk in the lobby. I’ll only be staying here whenever I visit Yerevan.
酒店回復：
Dear valued guest ,Thank you sincerely for your wonderful feedback. We are truly honored by your kind words and delighted to know that your experience at The Alexander exceeded expectations.It means the world to us that, after staying in numerous five-star hotels globally, you consider our service to be the best you’ve encountered. Creating a seamless and memorable experience for our guests is at the heart of everything we do, and it’s incredibly rewarding to know this was reflected during your stay.We’re thrilled that you enjoyed the modern design, cleanliness, and ambiance of our rooms, and that the atmosphere from the moment you entered the lobby left such a positive impression.We are truly grateful to be your hotel of choice in Yerevan, and we look forward to welcoming you back to The Alexander every time your travels bring you to our beautiful city.
Guest（情侶） 2025-09-01
Сотрудники очень приветливые, чуткие и доброжелательные! Вечерний turn-down — просто удивительный: впервые встречаю, чтобы приносили такой вкусный чай, это невероятно приятно. Отдельная благодарность ребятам с ресепшена и особенно со СПА, из зоны бассейна — вы делаете пребывание здесь по-настоящему комфортным. Чистота всегда на высоте: всё своевременно убиралось, поддерживался идеальный порядок. Как человек, работающий в отелях лакшери-уровня, прекрасно понимаю, как сложно достичь такого уровня сервиса — и здесь он действительно впечатляет. Был небольшой инцидент при заезде во второй раз, сотрудники быстро уладили ситуацию, за что огромное спасибо, хотя лёгкий осадок остался. Спасибо вам большое за такой прекрасный отель — он не был бы таким без таких замечательных сотрудников!
酒店回復：
Уважаемая Sandira K, Благодарим вас за такой тёплый, душевный и вдохновляющий отзыв! Для всей команды нашего отеля — огромная честь и радость знать, что ваше пребывание оставило столь приятные впечатления. Особенно ценно, что высокую оценку нам даёт человек, знакомый с уровнем сервиса в сегменте лакшери. Ваши слова — лучшая награда для нас. Мы очень рады, что вы отметили вечерний turn-down сервис, наш фирменный чай и внимательное отношение персонала. Такие детали действительно создают атмосферу уюта, и мы счастливы, что смогли подарить вам эти тёплые эмоции. Обязательно передадим вашу благодарность сотрудникам рецепции, зоны SPA и бассейна — они будут тронуты вашими словами. Сожалеем, что при повторном заезде возникла небольшая ситуация. Благодарим вас за понимание и за возможность быстро всё разрешить. Нам важно, чтобы каждый гость чувствовал себя у нас по-настоящему комфортно. От имени всей команды и от себя лично хочу поблагодарить вас за доверие, доброту и такой подробный отзыв. Мы будем искренне рады видеть вас снова и сделаем всё, чтобы ваш следующий визит был ещё более безупречным. С уважением и наилучшими пожеланиями, Айк Амбардзумян Координатор по работе с гостями
Guest（Family） 2025-07-01
The hotel itself has a beautiful location and the staff is very nice. It was also a nice surprise to get a pitcher of herbal tea before bed and the breakfast and breakfast staff was outstanding. We had 2 rooms with a rate of almost 700 euros each per night and were very surprised to find notes in the room saying the toiletries (that are usually always provided free of charge) cost around 10 euro for 40 ml and not to remove it from the room. Makes you wonder if they refill the tiny bottles? It made us uncomfortable and we didnt touch the shampoo or conditioner. Not what you expect when you pay this much . Other than that the beds were comfortable, rooms spacious and the breakfast buffet very varied and good.
酒店回復：
Dear Wendy781, Thank you so much for your lovely comments about our location, our team, and especially your breakfast experience — it truly means a lot to us to hear you enjoyed those parts of your stay. We’re very sorry for any confusion or discomfort caused by the note regarding the bathroom amenities. Please allow us to clarify: the toiletries placed on the counter (including the smaller bottles) are there for your use and are completely complimentary during your stay. The pricing mentioned only applies if guests wish to purchase additional items to take home. We truly value your feedback and appreciate you bringing this to our attention. It’s always our goal to make each stay as comfortable and welcoming as possible, and we hope to have the opportunity to welcome you back for an even more seamless and enjoyable visit. Sincerely, Guest Relations Coordinator Hayk Hambardzumyan The Alexander a Luxury Collection Hotel
Guest（商務旅客） 2025-07-01
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Guest（獨自旅游） 2025-05-01
住宿體驗很好，地理位置絕佳，交通便利，周邊配套豐富。酒店內的餐飲令人驚喜，餐廳色香味俱全；早餐種類豐富。健身房器材齊全且維護良好，游泳池恒溫乾凈，設施與服務都無可挑剔。

埃里溫亞歷山大豪華精選酒店

客戶評價 由實住客人提供的真實點評

Guest（商務旅客） 2026-02-01

Guest（其他） 2025-12-01

Guest（獨自旅游） 2025-12-01

Guest（Family） 2025-10-01

Guest（商務旅客） 2025-10-01

Guest（家庭旅游） 2025-09-01

Guest（情侶） 2025-09-01

Guest（Family） 2025-07-01

Guest（商務旅客） 2025-07-01

Guest（獨自旅游） 2025-05-01

客戶評價由實住客人提供的真實點評